– Once your payment clears, your order is processed for shipping. Orders are processed the next day if payment clears after 1.00 pm.
– Orders are shipped within 1-2 business days via Australia Post, or sometimes by courier.
– Due to size and weight, your order may be sent by courier rather than Australia Post. If sent by courier and your order arrives when you’re not home, a ticket will be left and the courier will attempt redelivery once for free.
– We ship Monday to Friday Australia-wide, except on public holidays in NSW & Victoria.
– Orders will usually arrive 1-5 business days after payment clears. Delivery to NT, WA, & regional areas can take longer.
– We will send you the tracking number so you are aware of the arrival date and giving you the ability to call the courier and rearrange if that date is not convenient.
– We can’t take responsibility for delays once your delivery is lodged with the courier or Australia Post. If something goes wrong, we’ll do what we can to help find out what happened with your order.
– The shipment costs quoted are for delivery to metro areas only. If you’re in a regional area, we may have to charge additional shipping. We’ll contact you if this is the case and you can choose to proceed or cancel the transaction.
– All goods are packed in plain packaging for your privacy.
– Please let us know if you would like additional insurance on your item and we will arrange it.
– We cannot take responsibility for any damage caused during transit.
If the packaging is damaged and you sign for it, this means you’re accepting it as is.
– If you don’t want to accept the damaged package, you can choose to conduct an internal inspection. The delivery driver must be present to witness before signing.
– We do have a pickup option for Sydney only – contact us to arrange this.
Other important information
– We don’t keep any records of your address for your privacy.
– We are closed for all public holidays (and public holiday weekends) in NSW and Victoria.
– If you have any issues or complaints, please contact us and give us a chance to rectify whatever may have gone wrong before leaving a bad review.
– We ALWAYS try our best and do what we can to resolve any and every issue and will respond to you within one day.